BIZHelp – Most Frequently Asked Questions
Q: How do I create my BIZCard account?
A: Simply look for the Sign-up button located near the top right corner of the home page. After you click on the button, you will be prompted to create a username and password.
Q: How do I sign in to my BIZCard account?
A: Use your email address as your login ID, and select Forgot your password to sign in to your BIZCard account for the first time. Once you login, immediately go to the My Account tab and set your password. Make sure you remember to select the Save Changes button before moving on to the next tab.
Q: How do I place an order?
A: Placing an order with BIZCard is easy. First, select or upload an image to brand your marketing materials. Next, edit the text exactly the way you choose. Then, submit your approval when prompted on the approval page. Finally, submit your order and youre done. Its that easy.
Q: I forgot my login / password. What now?
A: The email address you used to register is your login ID. If you forget your password, simply enter your login ID and click on Forgot your password. You will be prompted to enter your email address (no additional information is needed). Be sure to enter the same email address as you use to login. A temporary password will be created and sent to you immediately. You may change your password under the My Profile tab once you have logged in successfully with your temporary password. Remember to click the Save Changes button before exiting the My Profile page.
Q: How do I update my account / contact information?
A: You can update your account / contact information by clicking on the My Account tab located at the top right-hand corner of the home page.
Q: Am I able to do anything on the BIZCard website without creating an account and / or logging in?
A: You are able to browse through our catalog, choose a design and even customize your document but you cannot save your work, create your portfolio or order your products without registering with BIZCard.
Q: Which internet browsers are supported by BIZCard ? Does it make a difference if I have a PC or a Mac?
A: BIZCard has mainly been tested on Microsoft Internet Explorer 6 and 7 on Windows, and FireFox 1.5 and 2.0 on Windows, Linux, and Mac OSX. We would like to support as many common browsers and operating systems as possible, so if something is not working, please contact us with details about your web browser (e.g. Firefox 2.0 on Microsoft Vista) and the problem you are experiencing.
Q: How do I navigate through the BIZCard website with ease?
A: We have created a How To Tutorial to help you navigate through the BIZCard website. This tutorial is automated, and walks you through the various pages of the website. You will be given instructions on order placement, image upload and more. If you would like to request additional help navigating through the website, simply call 1-800-555-6678 or sent a request to firstname.lastname@example.org.
Q: How do I use the BIZCard catalog?
A: Its Easy! Just browse through our designs either by industry OR product type, select the design you like and personalize it. Once you are finished, you can either add this new customized product to your portfolio, add it to your shopping chart and go back to browsing the catalog, or continue to check out.
Q: Do you offer additional products that are not listed in the catalog?
A: Yes. You may request a custom design quote for products not listed in the catalog. A quote will be given pending pricing and availability confirmation.
Q: How do I access my saved documents?
A: After you log into your account, you will have the option of browsing through your portfolio (which is where every design you have ever saved will be located).
Q: How do I find the design thats right for me?
A: When choosing your design, it is important to consider the key elements of your business. First, decide what type of message you want your logo to convey. For example, do you want a design that is strong and bold or soft and caring? Next, consider what colors you want to use. Many colors evoke different moods, such as blue gives a sense of calming and red shows energy. Another suggestion is to look at what designs your competitors are using. Although you dont want to have the same look, it could help create ideas or feelings you might want to incorporate, or simply show you what not to do. Overall, choose a design you like and what you think will appeal to your customers. If you need more assistance, ask our BIZCare team for suggestions..
Q: How do I place an order when I find products I like?
A: As you browse through our catalog, simply click on the product thumbnail, which will bring up a large preview. If this product is indeed what you want to customize and order, click the Select link at the bottom of the large preview. Then you have the option to choose an alternate product size and color variation compared to what you first selected. You do not have to modify the product size or color if you are happy with your original design. The next step is to customize your information and design, then save in your shopping cart or continue to check out.
Q: Can I choose more than one design at a time?
A: Currently BIZCard does not support the use of more than one logo per item, although we are working to add more customization possibilities in the future.
Q: Can I have the same design on more than one product?
A: Yes. BIZCard was created to offer anyone a variety of matching marketing materials. You may also request a custom quote for products not listed in the catalog.
Q: Can I change an existing BIZCard design to my liking?
A: You can personalize all of your information, such as phone number or company statement, right after you select your design. If you wish to change the size and color of text and graphics, you can use our easy-to-use advanced editor by clicking the customize button available on the basic layout confirmation page (personalize text, click next, click customize)
Q: How do I access my saved documents?
A: After you log into your account, you will have the option to browse through your portfolio (which is where every design you have ever saved will be located).
Q: What if I want to use my own artwork?
A: A great feature of our website is allowing you the ability to create a product that is uniquely yours by using the tools we provide. You can upload art to your documents to store and use whenever you want. Please see the custom art specs below, as well as the tutorial, for step-by-step instructions to upload your own art.
Q: What are the specs for custom artwork?
A: All production art must be CMYK. Use an image at 600 DPI at a size with bleed included. All files should bleed. File sizes are .25 wider than the actual size of product. This would create a .125 bleed to each side of the document. (Ex. A 6 × 4.25 document would be uploaded as a 6.25 × 4.5 art file.) If you are not using bleed, include a white border. All raster art should be flattened. If you are familiar with color profiles, an embedded US Sheetfed Coated V2 profile should be saved to your file.
Q: What file formats are accepted?
A: The best formats for the system are JPG and TIFF files, with a CMYK profile. ONLY CMYK files are accepted, with or without a profile. All images are rasterized, including all supported vector formats PDF, AI & EPS.
Q: Where are the documents I created last time?
A: Every design that you have ever saved is located in your portfolio. After you log into your account, you will have the option to browse through your portfolio and reorder any product you have saved in the past
Q: **Can I reproduce a design I found on BIZCard on other collateral, like signage?
A: You may not reproduce a BIZCard design without express written consent from BIZCard. However, you may request a custom quote for products not listed in the catalog. A quote will be given pending confirmation of pricing and availability.
Q: How can BIZCard help me create my own custom design?
A: BIZCard offers a variety of design services including web and print. Please contact BIZCare at email@example.com for more information.
Q: Will I be able to save my artwork and return to order it later?
A: Yes. For all registered users of BIZCard, we have provided an online portfolio where you can save any designs you have created and return at a later time to reorder. You can also save designs that you created but never ordered.
Print and Processing
Q: What resolution does my image need to be in order to print correctly?
A: We highly recommend using an image that is 600 DPI at a size with bleed included. This will produce the highest quality of prints. Although an image as low as 300 DPI can still produce quality prints it is possible it will look blurry.
Q: What printing process do you use?
A: We use CMYK, or process printing. Custom spot inks are available for an additional charge and will delay your order turnaround time. Please contact BIZCare for more information.
Q: What is CMYK printing?
A: CMYK is short for Cyan-Magenta-Yellow-Black, and pronounced as separate letters. CMYK is where we take these four process colors and mix to create thousands of combinations. CMYK is the standard color model used in offset printing for full-color documents. Because such printing uses inks of these four basic colors, it is often called four-color printing.
Q: Why do certain colors look differently on screen than what was printed?
A: CMYK printing generates a good final printed result with great contrast. However, the color seen on a computer screen is often different from the color of the same object on a printout because computer screens do not use CMYK color space they use RGB. In printed materials, the RGB color combination cannot be directly reproduced, so computer-generated images must be converted to the CMYK equivalent in ink colors, which do not always look the same.
Q: Will I automatically receive a proof before I approve my order? If not, can I request one?
A: Your proof is presented before you may submit your order. You will be prompted to enter the words I APPROVE before reaching the final ordering page. Once you have placed an order, your template will be saved under the My Account tab in your BIZCard account.
Q: Do you offer foil & emboss?
A: Yes, we do offer foil & emboss options through our custom design department. Please contact BIZCare by calling 1-800-555-6678 or you can send an email to firstname.lastname@example.org to request more information.
Q: Can you create a website to match my chosen design?
A: Yes, we do offer web design through our custom department. Please contact BIZCare by calling 1-800-555-6678 or you can send an email to email@example.com to request more information.
Q: How can I order products that I cannot currently find on BIZCard, such as stationery?
A: You may request a custom quote for products not listed in the catalog. A quote will be given pending pricing and availability confirmation. Please contact BIZCare by calling 1-800-555-6678 or you can send an email to firstname.lastname@example.org to request more information.
Q: What paper stocks do you use? Is there a price difference? How do I select the one that is right for me?
A: We use 14 point gloss paper for standard orders. We offer several additional paper options to upgrade from our standard paper. Additional costs apply, and you may view the pricing guide for details.
Q: Can I order custom (spot or specialty) inks? Is there a price difference? How do I make my selection?
A: Yes, custom spot inks are available for an additional charge and will delay your order turnaround time. Please contact BIZCare for more information.
Payment and Billing
Q: Do you have a shopping cart feature?
A: Yes. We have a shopping cart that allows for multiple items to be stored. Please log in or sign-up for a new account to access the shopping cart.
Q: How do I pay for my order?
A: You will be prompted to enter credit card information on the final page of the check-out process. Your card will be charged one time. We DO NOT keep your credit card information on file, and you will need to enter credit card information each time you place an order.
Q: How will I receive my invoice?
A: You will receive an electronic invoice upon order completion. If you would like to request a paper invoice, please call 1-800-555-6678 or send an email to email@example.com with the subject line marked with your invoice number and the text, Paper Invoice Needed.
Q: Is your site secure?
A: All transactions are secured by 128 bit SSL encryption.
Q: Can I receive a quote before ordering a custom design?
A: Yes, you can receive a quote before ordering a custom design.
Q: Who is your preferred shipping vendor?
A: Our preferred shipping vendor is USPS. Shipping costs will be based on recommendations using a predetermined scale of factors including product type, paper type, weight and quantity. Other methods of shipping may be requested and additional costs will apply.
Q: Do you offer different carriers? (FedEx, UPS, etc.)
A: Yes. Additional costs will apply. Call 1-800-555-6678 for details.
Q: How long will it take for my order to be delivered?
A: We guarantee 3-5 days production time on most standard products. Custom orders will be quoted on an as needed basis. You choose the method of shipping thats right for you, so remember to add the method of shipping to the 3-5 days needed for production time. For example, if you choose 2 day delivery, add 3-5 days of production time and you will receive your order in 5-7 business days.
Q: How do I track my order??
A: You may track the status of a placed order through the My Account tab located in the top right-hand corner of your BIZCard account.
Q: Do you offer rush delivery service?
A: Yes. Simply select the method of shipping you prefer at the time of checkout.
Q: Do you ship to P.O. Boxes?
A: Yes. Keep in mind, USPS provides this shipping service.
Q: Can I cancel or change my order once its been placed?
A: No. Due to our quick turn-around time, once you have submitted your order you cannot cancel or change it. Be sure to approve the exact text and image you want to print before selecting the Place Order button on the final check-out screen.
A: You may not reproduce a BIZCard design without express written consent from BIZCard. You may contact BizCare by calling 1-800-555-6678 or you can send an email to firstname.lastname@example.org to request more information.
Q: Must I place my order online?
A: While we encourage you to use our online technology to place your order, we understand the need to offer additional methods of ordering. You may contact BIZCare by calling 1-800-555-6678 to place an order M-F, from 8:00am 5:00pm. We are located in Scottsdale, AZ, and our business hours are in Mountain Time from mid-October through mid-April, and Pacific Time from mid-April through mid-October.
Q: How do I contact someone at BIZCard?
A: Send an email to email@example.com.
Q: My industry is not listed. Can you add it to your site?
A: Yes. We constantly look for ways to improve our site, and your feedback is greatly appreciated. Let us know if your industry is not listed, and we endeavor to add it.
Re-ordering at BIZCard
Q: How do I reorder?
A: After you log into your account, you will have the option of browsing through your portfolio (which is where every design you have ever saved will be located). Select the item you wish to reorder by clicking on it. You will have the option to customize this item again or go to check out.