Terms & Conditions

1.These terms, and who you are contracting with

These Terms & Conditions govern every order placed with BizCard.com, Inc. ("BizCard", "we", "us") through bizcard.com, by email, or by phone. Placing an order means you accept them.

If you are ordering on behalf of a company, you confirm you are authorised to bind that company, and "you" in this document means that company.

Where you also hold a business account or a signed supply agreement with us, that agreement governs anything it explicitly covers, and these terms cover the rest.

2.Orders and acceptance

An order placed on the site is an offer to buy, not a concluded contract. The contract forms when we send an order confirmation, or, for quoted work, when you accept our written quote in writing.

We may decline or cancel an order before production for any of the following reasons, and will refund you in full if we do:

• the price or specification shown was obviously wrong
• we cannot verify the payment or suspect fraud
• the artwork breaches section 12 (content we will not print)
• the item is unavailable at the specification ordered from any of our printing facilities

Quotes are valid for 30 days unless the quote says otherwise. Material prices on some products move with the paper and materials market, so a quote that has expired may be re-issued at a different figure.

3.Prices, payment and tax

Prices are in US dollars and exclude sales tax and shipping unless stated. Tax is calculated at checkout based on your delivery address.

Payment is taken in full at the time of order. Production does not begin until payment clears. Business accounts approved for invoicing are billed on the terms set out in their account agreement; overdue invoices may pause work in progress.

Prices shown on product pages are starting prices for the lowest quantity and simplest specification of that line. The price you pay is the configured price shown in your cart before checkout.

4.Your artwork, and what we check

You are responsible for the content of your artwork. We print what you approve. Specifically, we do not proofread, and we do not correct:

• spelling, grammar, phone numbers, addresses, URLs, QR code destinations or prices
• layout choices, including text placed too close to the trim edge
• low-resolution images you have supplied, where you have approved the file anyway
• colour built in RGB rather than CMYK, which will shift when converted for press

We run automated pre-flight checks and will flag obvious problems, such as missing bleed, very low resolution or fonts that have not been outlined, before production where we can. That check is a courtesy, not a guarantee, and a file that passes it has not been approved by us as fit for your purpose.

Nothing prints until you have approved a proof. For a file you upload, the proof is the on-screen preview shown at upload, with the trim and safety lines drawn on it, and you approve it there. For artwork our design team has created or amended, we email you a PDF proof and you approve it by reply or from your dashboard. Where the proof is still open, you can replace the file or ask for changes; production starts only after the approval.

Approving your proof is the point of no return. Once you approve, the file goes to press exactly as proofed. Because the job is made to your approval, an order that matches the proof is a correct order, and an error in the approved proof (a typo, a wrong number, a low-resolution image, a colour built in RGB) is not grounds for a reprint, a credit or a refund.

Where we have created or amended artwork for you as a design service, you still approve the final proof before it goes to press, and the same rule applies from the moment you do.

5.Colour, materials and manufacturing tolerances

Commercial printing has physical tolerances. The following are normal and are not defects:

• Colour variation of up to roughly 10% between runs, between products, and against what you saw on your screen. Screens emit light; ink does not. We do not guarantee a screen-to-print or Pantone-to-CMYK match unless you have bought a hard-copy proof.
• Cutting tolerance of up to 1/16 inch (about 1.5mm). This is why bleed and safety margins matter: a border designed to be even on all four sides will not be.
• Slight variation in stock shade, texture and thickness between paper batches.
• Cracking along the fold on heavy or coated stocks, which is inherent to the material.
• Minor variation in coating, foil and spot-gloss registration on specialty finishes.
• Quantity delivered within 5% of the quantity ordered on some processes. We bill the quantity ordered.

If exact colour matters to your brand, order a printed sample of that product on that stock before committing to a large run. Sample packs are free and are the cheapest insurance available on this site.

6.Turnaround, shipping and delivery

Turnaround and delivery are two separate periods, and both are estimates rather than guarantees.

• Turnaround is production time, measured in business days from artwork approval, not from when you placed the order.
• Delivery is the carrier's transit time on top of turnaround.
• Neither includes weekends, public holidays, or delays caused by the carrier, the weather, customs, or an incorrect or incomplete delivery address you supplied.

Risk passes to you on delivery to the address you gave us. Title passes when we have been paid in full.

Where an order ships in multiple parcels or from more than one production site, parts of it may arrive on different days. That is normal on multi-product orders and is not a short shipment.

If you have a hard deadline, a trade show, an opening, a mailing date, tell us before you order and we will confirm in writing what is achievable. We cannot retrospectively make a standard-turnaround order urgent.

7.Changing or cancelling an order

You may cancel or change an order at no cost at any point before you approve artwork and it enters production.

Once production has begun the order cannot be cancelled, because the item is being manufactured to your specification and has no value to anyone else. If you ask us to stop and we are able to, you remain liable for materials consumed and work completed up to that point.

Delivery addresses can usually be corrected before the parcel is handed to the carrier, and not after.

8.Refunds and returns on custom-printed goods

Everything we print is made to order: printed to the proof you approved, cut to your specification, and impossible to restock or resell. For that reason custom-printed products are non-returnable and non-refundable, including where you have changed your mind, ordered the wrong quantity, size or stock, or no longer need the item.

Corrections happen before printing, not after. The proof step in section 4 is where a job gets checked and changed; once it has been printed to the approved proof, it is yours (see section 9).

The exclusion above does not apply to:

• orders we cancel before production, which are refunded in full
• unopened, non-personalised stock items still in resalable condition, which may be returned within 14 days of delivery
• any right you have under mandatory consumer law in your jurisdiction that cannot be excluded by contract

Where a refund is due, it goes back to the original payment method within 10 business days of approval. Shipping charges are refunded only where the whole order is at fault.

9.After printing: no reprints, and the three things we still put right

Once an order has been printed to your approved proof, it is yours. We do not offer reprints, replacements, credits or refunds on printed goods. That includes colour, finish or paper looking different from your screen (section 5 explains the tolerances of commercial print), text or layout errors that were present in the proof, a quantity, size or stock you now wish you had chosen differently, and a change of mind.

Three things fall outside that rule, because they are not about the printing:

• Short shipment: if fewer pieces arrive than you paid for, tell us within 5 business days of delivery with a count and a photo of the delivered pack, and we send the missing pieces.
• Wrong dispatch: if you receive a different product from the one you approved, or someone else's order, tell us within 5 business days and we correct the dispatch.
• Damage in transit: the carrier is responsible for the parcel from the moment it leaves us. Keep the packaging, photograph the damage and the box, and tell us within 5 business days of delivery; we file the carrier claim on your behalf and pass on what the carrier pays.

Every such report needs your order number, photographs including one of the full delivered item, and the quantity affected. We may ask you to return affected items at our expense before anything is sent.

Anything else about a printed order is a question of what was approved, and section 4 applies.

10.Samples and sample packs

Free sample packs show stock, weight, finish and how our press prints. They carry our house design unless you add artwork of your own, and they are a sample of the paper and the press, not a proof of your job. A sample pack is final once printed, like any other order.

A printed proof of your own artwork, where we offer one for a product, is chargeable, adds to turnaround, and is the only way to see your colour on your stock before the full run.

11.Your artwork rights, and your warranties to us

You keep all rights in the artwork you upload. We do not acquire ownership of it and we do not license it to anyone.

We store your files so you can reorder, and we use them to produce your order and to work with the production partners who manufacture it. You can ask us to delete stored artwork at any time (see the Privacy Policy).

By uploading artwork you confirm that you own it or have permission to print it, and that printing it does not infringe anyone's copyright, trademark, design right, publicity right or privacy.

You agree to indemnify us against any third-party claim, and any resulting loss, cost or legal fee, arising from artwork you supplied.

12.Content we will not print

We will refuse, and where necessary cancel, any order involving:

• counterfeit goods, forged documents, currency, or anything designed to imitate an official or government-issued item
• material that infringes someone else's intellectual property
• content that is unlawful, defamatory, or incites violence or hatred against a group of people
• sexual content involving minors, or any other content that is illegal to produce or distribute

This is a judgement we make ourselves and we do not have to explain a refusal beyond citing this section. Refused orders are refunded in full.

13.Your account

Keep your login details secure and your account information current. You are responsible for orders placed through your account, including by members of your team you have given access to.

Tell us straight away if you think your account has been used without your permission.

We may suspend or close an account used for fraud, chargeback abuse, or repeated breaches of these terms.

14.Printing facilities and production partners

BizCard operates its own printing facility. Alongside it, BizCard partners with a nationwide network of highly reputable print presses, known for tailored quality, and we accept a facility onto that network only when it meets the BizCard California printing standards our customers expect. Decades of trust sit behind that list and we add to it sparingly.

Whichever facility produces your order, the specification, the quality standard and the supervision are ours. Your contract is with BizCard throughout: you deal with us, you claim from us, and we handle the facility.

Our routing system maps your delivery address to the nearest qualified facility, which shortens transit time and reduces the delivery cost you pay.

We share only the data needed to produce and ship your order. The Privacy Policy sets out what that is.

15.Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability for any order is limited to the amount you paid for that order.

We are not liable for indirect or consequential loss, including lost profit, lost business, lost opportunity, or costs arising from a missed event or mailing date, which is why deadlines should be agreed in writing before you order.

16.Governing law and disputes

These terms are governed by the laws of the State of Rhode Island, without regard to its conflict-of-laws rules, and the state and federal courts located in Rhode Island have exclusive jurisdiction.

Before starting proceedings, please raise the issue with us in writing. Almost everything is resolved faster that way.

17.Changes to these terms

We may update these terms. The version that applies to your order is the one published on this page at the time you placed it, so the date at the top matters.

Material changes will be noted on this page.

18.How to reach us

BizCard.com, Inc.: inquiries@bizcard.com, +1 401-484-0988, Monday to Friday, 9am to 6pm Eastern.

For anything about a live order, contact support first: it is faster than any process in this document.